FAQ

Frequently Asked Questions

How long do shipments take?

Our national shipments are made by Correos and take 2 to 3 working days to reach your home. When we send the order, you will receive the tracking number in your email and you will be able to check the status of your package. If you have any problems, contact us at info@satenier.com .

Can the order be returned?

Yes, you can request a return for your order within 14 business days of delivery. The shipping costs will be borne by the customer. Contact us at info@satenier.com and we will give you a gift card with the same value as your order so you can spend it on other Satenier products. Returned items must be wrapped and unused, otherwise the return cannot be made. We do not process refunds.

What size do I buy?

Our t-shirts are the best Boxy Cropped Fit on the market, but if you have any doubts about the exact measurements you can check the measurement chart that we provide with each product. You will also find the height and size of the models on each product so you can compare and decide which size best fits your body.

How can I find out about a restock?

If you have not been quick enough to get the product you were looking for, leave your email in the "notify me when available" section and when the size you are looking for is back in stock you will be notified by email.

What payment methods do we accept?

We accept credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay and PayPal.

Can I pay cash on delivery?

We do not currently offer cash on delivery.

How do I care for my product?

We recommend that you follow the instructions found on the product label.